Terms & Conditions || Niltava

Reservations can only be confirmed upon receipt of a deposit amounting to 50% of the booking amount. For bookings made within 7 days of arrival at the hotel, full payment is required at the time of booking. Failure to make the payment may result in cancellation, and our standard cancellation policy will apply.
Proof of payment is mandatory. Guests and clients are advised to send the payment confirmation to [email protected]..

Reservations

The following amounts will be retained in case of cancellation prior to the arrival date:

- Less than 30 days to 14 days before arrival: 25% of room tariff.
- Less than 14 days to 7 days before arrival: 50% of room tariff.
- Less than 7 days before arrival: 75% of room tariff.
- Less than 4 weeks to 2 weeks before arrival: 50% of the invoice amount.
- Less than 2 weeks before arrival: 100% of the invoice amount.

Less than 72 hours before arrival: 100% of room tariff.
Accommodation will be provided for the booked dates only. No refund will be made for unused nights or early check-outs. Postponing the booking dates will be considered a cancellation, and the cancellation policy will apply.

Cancellation Policy

Check-in time is 2:00 pm. Early check-in requests are welcome and will be accommodated based on availability—feel free to ask us ahead of time. Check-out time is 12:00 pm. Guests who do not vacate their room by this time may be charged for an additional day. Kindly note that check-ins between 12:00 am and 8:00 am are not accepted unless the room has been booked for the previous night.

Check in/Check Out

Guests are kindly requested to respect the cleanliness and peaceful atmosphere of the hotel. A strict no-noise policy is in place between 10:00 pm and 7:00 am. Management reserves the right to remove any guest or client who is found behaving in a disrespectful or inappropriate manner.
Only registered guests are permitted to stay overnight. Guests are responsible for the conduct of their visitors, ensuring they do not cause any disturbance to others or the management.
Please note, possession or use of drugs or illegal substances is strictly prohibited—violators will be asked to leave immediately, without prior warning or refund.

Conduct

All rooms at IORA Shillong are non-smoking rooms. Guests are kindly requested to use the designated smoking areas only. Any damage resulting from cigarettes or smoke burns will attract a fine of INR 10,000 or more. We strongly discourage lighting candles, or using any form of open flame inside the room or elsewhere on the hotel premises.

Fire Hazard

Clients are expected to respect the decisions of the management, who are responsible for the safety and well-being of the property and its guests. The manager has the authority to ask any client to leave if necessary for their own medical safety or if their behaviour is significantly affecting the comfort and enjoyment of other guests.

Safety

The management cannot accept liability for loss or damage to guests' personal belongings while staying with us. Guests are kindly requested to use the locker provided in their room to store any valuables.

Loss or damage

All additional services not included in the contracted agreement are chargeable and must be settled directly at the hotel.

Extra Charges

Any dispute arising from this agreement will be governed by Indian law and fall under the exclusive jurisdiction of the Meghalaya High Court.

Disputes

We cannot accept liability or pay any compensation if performance or timely performance is prevented or affected, or if you suffer any damage or loss as a result of “force majeure.” This refers to any event that we or the service provider could not, even with all due care, foresee or avoid. Such events include war or threat of war, riot, civil strife, actual, perceived or threatened terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire, and other similar circumstances beyond our control.