Terms & Conditions || Prashaanti Cottage

Reservations can only be confirmed on receipt of a deposit of 50% of the total room tariff/package or full payment if booking is being done within 7 days of arrival at the resort. Failure to pay may be treated as cancellation, and our cancellation terms will be applied. Proof of Payment is essential and guests and clients are advised to email [email protected] with the proof of payment.

Reservations

Following amounts will be retained against cancellation prior to arrival date

- More than 30 days before arrival, full refund will be provided.
- 30 days to 14 days prior to arrival, 25% of total room tariff will be retained.
- 14 days to 7 days, prior to arrival, 50% of total room tariff will be retained.
- Less than 7 days prior to arrival, 75% of total room tariff will be retained.
- Less than 72 hours prior to arrival, 100% of total room tariff will be retained.

Accommodation will be provided for booked dates only and no refund shall be entertained for unused nights or early check out. Postponement of dates is tantamount to cancellation.

Cancellation Policy

Check-in time is 02:00 pm. Early check-in can be arranged depending on the availability, please feel free to ask.
Check-out time is 12:00 pm. If the room is not vacated by this time, the customer may be subject to extra charge. We do not accept guests for check-in between the hours of midnight and 8 am unless a room has been booked for the previous night.

Check in/Check Out

All rooms at Prashaanti Cottages are non-smoking rooms. Guests are advised to use the balcony space and ash-trays for smoking purpose. Damages by cigarettes and damages caused by smoke burns may attract a fine on the Guests. Guests are requested to use the designated public smoking areas only

Fire Hazard

Clients and guests are asked to respect the cleanliness and peaceful atmosphere of the resort. The management reserves the right to eject any guests or clients found to be conducting themselves disrespectfully or inappropriately.
Only registered guests are permitted lodgings. Clients and guests are responsible for the behavior of any visitors they bring on-site and in particular for the orderly conduct of said guests and in ensuring that no noise or nuisance is caused either to the management or to other guests or clients.
Please note that we have a strict no-noise policy between the hours of 10 pm and 7am and we also have a no-drugs policy, anyone found with any illegal substances will be asked to leave immediately with no refund and no prior warning.

Conduct

Clients must accept the decisions of the resort manager who is responsible for the safety of the resort. The resort manager shall have the power to remove from the resort any client if considered necessary for their medical safety or whose actions are materially affecting the enjoyment of other guests.

Safety

Guests are advised to deposit their valuables to the management for safekeeping. the company and the management cannot accept liability for loss or damage to guests' property retained by them whilst staying with us. Damage of resort property, infrastructure and fixtures will be chargeable to the guests.

Loss or damage

We cannot accept liability or pay any compensation where the performance or prompt performance is prevented or affected by or you otherwise suffer any damage or loss as a result of “force majeure”, meaning any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual, perceived or threatened terrorist activity, industrial dispute, natural disaster, adverse weather conditions, fire and all similar events outside our control.

Force Majeure

All extra services, other than the contracted agreement are chargeable and to be paid directly at the resort.

Extra Charges

Any dispute arising out of this contract will be governed by The Indian law under Guwahati High Court jurisdiction.